The restaurant-booking feature is built on Google's Duplex technology and has been the subject of much debate. The feature has been available for a while, but now it's rolling out to non-Google devices and smart displays as well.
A Wendy's fast food restaurant is seen in Los Angeles, California U.S. November 7, 2017. AndroidPolice spotted that the support page still instructs owners to find a walk-in fix location, but the support page states that Google now accepts the two phones for fix.
To book a reservation, users must tell the Google Assistant where they would like to eat, when they want the table booked for, and how many people will be joining. Not only due to its sheer intelligence, but also due to the privacy concerns surrounding such a use case.
Unlike the choppy, emotionless voice assistants we've come to know and love, Duplex sounds organic; the system barely betrays its robotic side, speaking as smoothly as anyone with a firm grasp of the English language. But Google made some progress since then, addressing concerns in the process.
CNBC recently tried Duplex to book a table at a restaurant in New Jersey and it worked perfectly. Google also offers businesses an option to opt-out of the AI-powered calls.
From there, the virtual assistant will call the restaurant and try to make a reservation for you at your specified time. Like the business hours aspect, the calling to a business is only implemented if there's not a way for the Assistant to make a booking online first.
Google trod lightly in rolling out Google Duplex in the USA alone. Now, just a few months later, the system can be used in 43 states.