Despite EA stating that they were looking into beefing up the servers, many players are still unable to log in to the game even hours after the above Tweet was posted. Before I share details on this and what we're still facing, I want to dispel one comment we've seen: that we under-planned for server capacity.
"Overall, we had excess capacity prepared for population increases, and continue to do so", he wrote.
Anthem demo kicked off last night for VIPs who pre-ordered the game or had access to EA Access for Xbox One and EA Origin Access for PC. "That said, what's important is that all parts of the game work as created to meet players" needs, and that did not happen in the opening hours'. We have already made changes to our back end to improve the performance and will continue to do so over the weekend.
"While we have had problems, we have also had many players enjoying the game".
Infinite Loads-a problem that is affecting smaller levels of players, but is a result of the end-user's service and IP. We believe we've resolved most of these, but have additional cases we are addressing. Unfortunately, the problem is exacerbated in the real-world where differences with player's ISPs and home networks introduce new behavior. I want to be upfront that this is a hard one, and something we may not resolve during this weekend - many players are not seeing this issue and the last thing we want to do is destabilize the experience for everyone. Players who participated in the demo will get a second free vinyl to use on their Javelins once Anthem launches.
"We've heard reports of rubber-banding and other signs of server latency", Robertson said. You might be sitting tight anyway if you aren't part of the VIP launch: in which case just hope all of this is handled by February 1, when the public demo goes live. "We believe we can address this and will be conducting some small-scale experiments to confirm that".
It's not clear whether that's what really happened with the Anthem demo, but it's a theory that would account for the fact that EA saw problems across its online services when the demo went live Friday. However, as typical with today's top titles, Anthem is experiencing server issues.