CenturyLink is a global telecommunications company based in Monroe, Louisiana, serving customers in more than 60 countries and across the USA with the internet and other communications services, including phone and TV. "The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling". It also noted that text-to-911 services were unaffected by the outages.
Law-enforcement agencies throughout Western Washington warned of busy signals and other possible problems when calling 911 Thursday evening.
As of writing, CenturyLink has still failed to fully restore service to all affected regions and customers (its internet users have also been impacted), but it's making "good progress", according to the company's official Twitter account.
It was not immediately known how many emergency calls did not go through.
Idaho Emergency Office Management Director Brad Richy says he didn't receive any reports of 911 service failures, but some state offices lost phone service.
There were reports of ATM machines not working in Idaho and Montana. Patient records have been hard to access for medical centres in north Colorado and for other locations that haven't been confirmed. It fined AT&T $5.25 million for two nationwide outages in March and May of 2017 that lasted a total of approximately six hours, and resulted in the failure of 15,200 failed 911 calls. Rather than using digital devices, they had to take notes with pencil and paper, according to the Greeley Tribune.
Today (Dec. 27) at 3:32 p.m., CenturyLink tweeted: "The CenturyLink network is still experiencing a disruption affecting customer services". Verizon said CenturyLink helps handle wireless network data traffic for Verizon and other wireless providers.