Microsoft-owned telecommunications application software product, Skype, has listened to complaints that features added in the previous year have overcomplicated the product, and has made a decision to strip back and simplify. That, however, was met with backlash from users who loved the original Skype app too much.
2017's overhaul introduced Capture and Highlights, with the former allowing users to access camera and editing features on the fly, while the latter displayed all that's been captured in a single hub that friends can see and react to. As with any feature-rich product, maintaining simplicity while enhancing functionality is critical to usability.
"Calling became harder to execute and Highlights didn't resolve with a majority of users", explained Peter Skillman, director of design at Skype, in a blog post.
Fortunately, 2018's redesign sees Microsoft "take a step back and simplify", introducing "simplified navigation", streamlined contacts and a fresh look all while removing the clutter that nearly no one uses. For the desktop variant, the buttons and the notifications icon have been moved the top left of the window. It will also gain a "Classic" blue theme and other UI elements have been toned down to ensure a distraction-free experience. It claims to be "refocusing on the fundamentals of why most people use Skype-to make a call (often with video) and/or send a message". On a side note, call recording is not yet available on Windows 10, but Microsoft said that it will add the feature " in the coming months".
The video-and-voice platform would now also come with light and dark theme options to choose from. "We are listening to your feedback and are wholly committed to improving the Skype experience based on what you are telling us".
Microsoft signed a deal to buy Skype for $8.5 billion in May 2011.